When should I initiate a Dispute?

You should initiate a dispute when you encounter a problem with a transaction, product, or service that you've purchased and you're unable to resolve it directly with the seller. Here are some cases in which you might consider initiating a dispute for:

Non-delivery: If you've paid for a product or service but haven't received it.

Defective or incorrect product: If the received product is faulty, defective, or doesn't match the description provided in the listing by the seller.

Misrepresentation: If the product or service you received is different from what was described by the seller.

Communication breakdown: If you've attempted to communicate with the seller about an issue but haven't received a satisfactory response or resolution.

Refund/Order cancellation issues: If you've requested a cancellation or refund from the seller and they haven't processed it within a reasonable timeframe.

Unresolved dispute: If you've tried to resolve the issue with the seller but haven't reached a resolution.

Before initiating a Dispute, consider these Steps:

Direct communication: Ensure you've attempted to address the issue directly with the seller through communication.

Document everything: Keep a record of relevant information, such as order details, messages exchanged with the seller, and any evidence related to the issue.