What Steps should I follow if I encounter a Seller who doesn't fulfill their Obligations?

If you encounter a seller who doesn't fulfill their obligations on Gamer Choice, here are the steps you should follow:

1. Carefully review the details of your order to ensure that the seller has not fulfilled their obligations as stated in the product listing. Make sure you have given them sufficient time to deliver.
2. If you haven't received the product or service as described, reach out to the seller first. Use the communication channels provided by Gamer Choice to explain the issue and ask for clarification or resolution.
3. If possible, take screenshots or record any relevant communication with the seller regarding the order. This can serve as evidence if you need to escalate the issue.
4. If the seller is unresponsive or unwilling to resolve the issue, open a dispute and provide all relevant information and evidence. For more informations, visit the How do I start a Dispute and what Information should I provide? article.

It's important to remain patient and maintain clear communication throughout the process. Gamer Choice has measures in place to address such situations and ensure a fair outcome for both customers and sellers.