Having an Issue with my Balance Withdrawal Request. What can I do?

Request Withdrawal Cancellation

If you've made an error in your withdrawal request or need to cancel it, please reach out to our support team.

Withdrawal Request Rejection

If your withdrawal transaction has been rejected, contact our support team for direct assistance. Common reasons for rejected withdrawals include:

• Technical Payment Issue
  In case of a technical glitch with the payment gateway, our support team can work to address the issue and ensure a smooth transaction process.
  
• Payment Delivery Issue
  If we encounter difficulties sending the payment to your intended recipient, our support team will thoroughly investigate and offer solutions.
  
• Account Verification
  Occasionally, additional verification might be required to ensure the security of the transaction. If your withdrawal is rejected due to verification concerns, our support team will guide you through the necessary steps.
  
• Payment denied (PayPal)
  PayPal rejected the payment due to recipient settings.
  
• Insufficient available Balance
  Ensure that you have the necessary available balance in your account.

For any withdrawal-related concerns, direct communication with our support team is the recommended course of action.

Public Holidays (United Arab Emirates):

Withdrawal transactions scheduled during public holidays will be processed on the next business day after the holiday. This ensures that your transactions continue smoothly, with processing resuming once the holiday period concludes.