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Buying
Problem Solving

Problem Solving

Having issues? Find solutions for common problems, from order delays to account access, with clear troubleshooting steps.

The Seller did not deliver my order in time. What can I do?
My order hasn't been delivered, but the order details indicate that the seller has completed the delivery.
How can I contact the seller?
How do I open a trade dispute or escalate an issue?
Should I click "Confirm Received" before I receive the item?
Is it possible to arrange a delivery with the seller that is not offered through the website's provided options?
How do I report inappropriate offer/user behavior?
How do I change my currency setting?
At what point should I reach out to the seller, and what kind of assistance can I expect?
What does it mean when my order is in the "preparing" status?
What options do I have if I've bought the wrong product, such as the incorrect platform, region, version, or multiple copies?
What happens if I encounter technical issues while using a digital product?
What should I do if I come across a suspicious or potentially harmful product?
What steps should I follow if I encounter a seller who doesn't fulfill their obligations?
What can I do if I receive a product that doesn't match what I paid for or doesn't meet quality standard promised by the seller?

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