Problem Solving

The Seller did not deliver my order in time. What can I do?
My order hasn't been delivered, but the order details indicate that the seller has completed the delivery.
How can I contact the seller?
How do I open a trade dispute or escalate an issue?
Should I click "Confirm Received" before I receive the item?
Is it possible to arrange a delivery with the seller that is not offered through the website's provided options?
How do I report inappropriate offer/user behavior?
How do I change my currency setting?
At what point should I reach out to the seller, and what kind of assistance can I expect?
What does it mean when my order is in the "preparing" status?
What options do I have if I've bought the wrong product, such as the incorrect platform, region, version, or multiple copies?
What happens if I encounter technical issues while using a digital product?
What should I do if I come across a suspicious or potentially harmful product?
What steps should I follow if I encounter a seller who doesn't fulfill their obligations?
What can I do if I receive a product that doesn't match what I paid for or doesn't meet quality standard promised by the seller?