Buying

• Why is my order status still on pending?
• Customer Rank System
• How can I track the status of my orders?

• Refund, Return & Cancellation Policy
• What payment methods can I use?
• What steps should I take if my payment or transaction fails?
• My payment has been successfully processed, but it appears to be stuck in "In progress" status.
• I have inquiries regarding my payment - Who should I contact?
• My order has been cancelled. Where is the refund?

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• Trading safety guildeline
• Account trading guildeline
• How can I ensure the authenticity of the seller before purchasing?
• Phishing and scams
• User reviews
• What is the seller rank level?

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• The Seller did not deliver my order in time. What can I do?
• My order hasn't been delivered, but the order details indicate that the seller has completed the delivery.
• How can I contact the seller?
• How do I open a trade dispute or escalate an issue?
• Should I click "Confirm Received" before I receive the item?
• Is it possible to arrange a delivery with the seller that is not offered through the website's provided options?

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