When your payment remains in an "In progress" status after a successful processing, several potential issues could be causing the delay. Here are some common reasons:
Verification process: We may be conducting additional verification checks to ensure the transaction's legitimacy and security.
Manual review: In some cases, transactions may require manual review by Gamer Choice. This typically occurs when the system flags the transaction as unusual or high-risk. Manual reviews can take varying amounts of time, depending on the complexity of the review.
Technical glitch: There may be a technical issue or glitch that is preventing the transaction from being marked as complete. This can include issues with the payment gateway or system errors.
Network congestion: High volumes of transactions can lead to delays in processing.
Payment provider delays: Delays can occur due to issues with the payment provider's processing. This could include delays from banks, credit card companies, or other financial institutions involved in the transaction.
If your payment remains in the "In progress" status for longer than 1 hour, it's advisable to contact our customer support team.