What steps should I take if my payment or transaction fails?

  • Updated

Payment failures can occur for various reasons, but rest assured we're here to assist you. Here are some steps to help resolve the issue:

1. Check your information:
Make sure you entered the correct personal details during checkout, including your card information.

2. International payments:
Verify if your card allows for international payments. Some cards, especially prepaids or gift cards, may work only in specific regions or countries.

3. Transaction limits:
Ensure you haven't reached your monthly, weekly, or daily transaction limit set by your bank or payment provider.

4. Sufficient funds:
Make sure you have enough funds available in your account or on your card for the transaction.

5. Software interference:
Ensure that no active software or browser extensions are blocking or obscuring the data transfer during the transaction.

6. Try different devices:
If possible, try making the payment using a different device, such as a mobile phone or tablet.

7. Wait and retry:
Sometimes, waiting and attempting the purchase again can resolve the issue.

8. Change payment method:
If all else fails, consider using a different payment method to complete your transaction.

Note: It doesn't happen often, but sometimes it can take up to 15 minutes for the payment gateway to finish the transaction.


If you continue to experience issues, please don't hesitate to reach out to our customer support team. We are ready to assist you in resolving any payment-related problems and ensuring a smooth shopping experience on Gamer Choice.

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