Refund policy
At Gamer Choice, we value transparency and aim to provide you with a clear refund policy to ensure a fair and satisfactory experience for all our users. Please review the following refund guidelines:
1. Eligible refund conditions:
1.1 Non-delivery: If you, as the customer, do not receive your order or only receive part of it, you have the option to request a cancellation and refund at any time. For the cancellation process, please refer to our cancellation policy.
1.2 Product description mismatch: If the product you receive does not match the description provided, you are eligible for a refund.
2. Non-refundable situations:
2.1 Confirmation of order delivery: Once you have verified and confirmed the delivery of your order, refunds will not be granted.
2.2 Transactions outside Gamer Choice platform: Transactions conducted outside of the Gamer Choice platform are not covered by our refund policy.
2.3 Dissatisfaction, remorse, mistaken purchases: Refunds will not be issued due to customer dissatisfaction, remorse, mistakenly purchased items, or failure to escalate an issue within 72 hours. Additionally, refunds will not be provided if the customer's computer does not meet the minimum product requirements.
2.4 Liability release: By making a purchase on the Gamer Choice platform, you acknowledge and accept our release of liability.
2.5 Fraudulent claims: Gamer Choice does not entertain fraudulent claims and reserves the right to take legal actions and permanently suspend customer accounts for such claims.
Confirmation of order delivery:
Customers must confirm the receipt of their order only after verifying that the product received matches the product description and is in working condition. Confirming the delivery finalizes the transaction, and the payment is released to the seller. If no claims, issues, or complaints are raised within 72 hours of delivery, the customer is deemed to have accepted the purchased goods and/or services, and refunds will not be granted.
Trading dispute resolution:
In the event of a trading dispute, the customer has 72 hours to respond to Gamer Choice support requests for information and evidence. Failure to do so within this timeframe will result in the dispute being considered resolved and closed.
Payment disputes and chargebacks:
All payment disputes and chargebacks are not covered by Gamer Choice. We will cease investigations and will not entertain refund requests in such scenarios.
Sale contracts:
All sale contracts are directly between the seller and the customer. While Gamer Choice may assist in the event of a dispute, we are not responsible or liable for sale contracts in any other manner.
Payment processing fee refunds:
For orders that have passed the verification stage, payment processing fees will not be refunded.
Refund options:
Currently, it's only possible to refund to the store balance.
Refund processing time:
Once the seller accepts the cancellation request, your order status will change to canceled, and the funds will be in your balance. However, if the seller doesn't respond, the order is automatically canceled after 48 hours.
Product category: License/Key products
Gamer Choice acknowledges that licensed products, being digital in nature, require a specific policy to ensure clarity and fairness for our users.
Please review the following terms regarding licensed products:
Responsibility for loss or damage:
Gamer Choice does not accept responsibility for any loss or damage to licensed products, nor for any losses or damages suffered by the owner of such licensed products as a result of loss or damage. It is essential for users to exercise caution and diligence in safeguarding their digital assets.
Refund eligibility for licensed products:
To qualify for a refund, licensed products must not have been downloaded from the customer's Gamer Choice account. In the context of digital goods, a licensed product is considered "downloaded" once it has been successfully delivered to the customer's Gamer Choice account. This distinction is important as it determines the refund eligibility.
Strict non-refundable and non-exchangeable policy:
Given the intangible nature of licensed products and their unique digital characteristics, Gamer Choice adheres to a strict policy of non-refundability and non-exchangeability for these items. This policy ensures consistency and fairness in our approach to licensed products.
Product category: In-Game Currency, In-Game Services/Items & Accounts
Game developer / Game publisher policies:
Purchasing in-game currency, in-game services, accounts, or items with real money often goes against the terms and conditions set by game developers and publishers.
Risk of penalties:
Purchasing in-game products & accounts through real money transactions may put your gaming experience at risk. In-game products & accounts acquired in this manner may be subject to penalties, including being banned, suspended, blocked, or even reclaimed by the game developers or publishers.
Acceptance of developer/publisher policies:
By engaging in such transactions customers explicitly agree to abide by the terms and conditions of the respective game developer or game publisher's policy.
Gamer Choice's limited liability:
Gamer Choice assumes no liability or responsibility for customers who violate the policies of game developers or game publishers. Any consequences arising from such violations, including account actions or penalties, are solely the responsibility of the customer.
No order cancellation or refunds:
It is essential to understand that once an order is completed, Gamer Choice cannot accept any responsibility for or entertain requests to cancel orders or issue refunds.
Return policy
Finalization of transactions:
Once a transaction is completed, it is considered final, and no returns are possible.
In-game product returns:
Under no circumstances should you return in-game products, regardless of any reasons provided, even if the same character just traded with you. Returning products, especially at the request of others, can be associated with scams. You, as the user, are solely responsible for your actions if you decide to return items. We advise extreme caution in such situations.
One-time payment policy
No subscription recurring services:
Gamer Choice does not offer any subscription-based or recurring services. All payments made to Gamer Choice are for one-time purchases only. This policy applies across all product categories.
Accurate information input:
Customers are responsible for providing accurate and complete information during each purchase, including quantity, character name, server type, and any special notes for the seller. The final amount, including all applicable fees and taxes, will be clearly displayed on the website before proceeding to the payment page.
Review of order details:
We encourage customers to carefully review their order details before finalizing their purchase to ensure accuracy. If the final amount appears incorrect, customers have the option to refrain from proceeding with the purchase.
Customer responsibility:
Gamer Choice assumes no liability for incorrect order details resulting from proven negligence or the provision of false or inaccurate information by the customer before finalizing their purchase. Such errors may lead to damages and losses for which the customer is responsible.
Cancellation policy
Initiating a cancellation request:
To request a cancellation, customers are required to click on the "Cancel Order" button and complete a cancellation form. This form includes providing the reason for cancellation and selecting a preferred refund method. Gamer Choice will then process the cancellation request in accordance with the current order status.
Cancellation at the new order stage:
When a customer initiates a new order, our system promptly notifies the seller via email and alerts. Should a customer decide to cancel the order at this initial stage, our automated system will swiftly process the cancellation request, followed by a prompt refund issuance.
Cancellation during seller preparation stage:
Customers receive a notification when the seller commences preparations for the order. This notification indicates that the seller has reviewed general delivery details (e.g., server name, quantity) excluding specific character IDs. Cancellation requests at this stage necessitate seller approval. If the seller does not take action within 48 hours, the system will automatically cancel the order and initiate a refund.
Post-delivery confirmation:
Subsequent to a successful delivery by the seller, the customer retains the option to confirm the order's delivery and release the funds to the seller. This can be accomplished by clicking "Confirm Received" on the order page. Failure to confirm the delivery within 3 days of the order's receipt will prompt the system to automatically confirm the delivery.